Home > FAQ’s


How does the facility Experience Work?
To enjoy our facilities, you must make a reservation for a session. Our sessions start every hour, the first session being 9AM.

The facility experience is designed as a relaxing space in which cellphones and cameras are not allowed and we also ask you to keep your voices low to respect the silence and tranquility of the space for the proper enjoyment of the experience.

Do you offer couples massage?
Any of our services can be done as a couple’s experience. You can book any of our experiences for two people and let our booking department know that you would like a couple’s massage. We also sometimes launch special services designed as an experience for two.

What do I need to bring?
We only ask that you bring a bathing suit, however we have bathing suits to borrow if you do not have one. Everything else is provided onsite.

When should I make a reservation?
For weekend reservations we recommend calling at least 1 week in advance. For weekday reservations, generally about 7 days in advance is sufficient. In any case we always advise to connect with our booking department for accurate updates on availability.

Do you offer Group reservations or private sessions?
We offer the option of renting entire session for your private group or renting the space for numerous hours for special events.

What is your cancellation and rescheduling policy?
Please allow 48 hours notice of cancellation or rescheduling to avoid a 50% charge of the total service price. The credit card number required at the time of booking is only to hold the reservation and will not be charged unless you cancel or modify less than 48h prior in which case 50% of total service price will be charged to the card on file. All gift card bookings are final and cancellations not done 48h in advance will result in the total lost of the service.